Earlier this year, business travel became the subject of political criticism in the U.S. While the focus of this criticism was travel by companies that had received emergency federal assistance, the effect was to raise questions about business travel overall - at a time when companies were already cutting back on travel in the face of a global economic recession.

The travel industry argued at the time that business travel is an important stimulus of economic activity that should be encouraged, not discouraged. (See my earlier blog on the subject here.) Now, a new report sponsored by the U.S. Travel Association (USTA) and the Destination & Travel Foundation shows just how important business travel is to growth and productivity.

The study, conducted by the global research firm Oxford Economics, determined that every dollar invested in business travel results, on average, in $12.50 of increased revenue and $3.80 of new profits. This is in addition to the $246 billion in spending and 2.3 million jobs generated annually by business travel in the U.S., according to the USTA. Read more »

Jeff Clarke

Jeff Clarke is Chief Executive Officer and President of Travelport and serves as a Director on the Travelport Board of Directors, appointed in May 2006. He also serves as Chairman of the Board of Directors of Orbitz Worldwide.

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If you’re a regular traveler, you’ve probably returned to a treasured destination only to find that it’s not the same experience you remembered. Maybe it’s more developed, more crowded or has been left to run down. Whatever the reason, it has changed.

The fact is that more people are traveling to more destinations around the world than ever before. While the global economic recession has taken a toll on travel and tourism, the long term growth trends haven’t changed. Tens of millions of new tourists (think China, India, Brazil and Russia) will mean even more pressure on travel destinations - particularly historic sites and those with sensitive ecologies.

Growth is good for the travel and tourism industry, but it comes with a responsibility not only to provide the best travel experiences today but to preserve those experiences for future generations of travelers. That’s why GTA North America/Travel Bound has formed a strategic global partnership with Tourism Cares, a US-based, non-profit organization dedicated to responsible and sustainable tourism.

Tourism Cares is helping preserve the travel experience by “awarding grants to natural, cultural and historic sites around the world; presenting academic and service-focused scholarships to hospitality and tourism students; and organizing volunteer efforts to restore tourism-related sites in need of care and rejuvenation.” It does this by mobilizing the travel and tourism industry and travelers. (You can find out more at www.tourismcares.org.) Read more »

Ken Esterow

President and CEO, GTA Ken Esterow is President and CEO, Gullivers Travel Associates and has global responsibility for GTA, including Octopus Travel.

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Summer is a big time for reading lists, usually focused on lively page-turners for the beach.  But it’s also a good time to catch up on books about business, management and new ways of looking at our rapidly changing world.  So, with the summer winding down, I wanted to recommend a few books - both new and old - that have influenced the way I think about business and management.

A good place to start is with the latest book by Wired editor Chris Anderson, Free: the Future of a Radical Price (2009).   Its thesis is that in a digital world, price is rapidly falling to zero.  The new world he describes is the digital equivalent of the Gillette model of selling razors at a loss and making money on the blades.  We’re seeing this with everything from software to photo sharing and editing sites, where online businesses attract customers with free basic services and make money on more feature-rich premium services.  It’s a model engrained in those under 30, who are accustomed to getting their information for free.

A good example is the recent decision by online travel companies (OTC) like Orbitz Worldwide to eliminate booking fees.  For a decade, the OTCs believed they needed to charge consumers to book flights in order to make money.  The fees had the effect of leading many consumers to find a flight on the OTC but book it on the airline’s own Web site.  Since eliminating booking fees, more consumers are booking their flights through the OTCs.  At Orbitz Worldwide, for example, air transaction grew 22 percentage points in the second quarter compared to the first quarter of 2009, when fees were still in place. Read more »

Jeff Clarke

Jeff Clarke is Chief Executive Officer and President of Travelport and serves as a Director on the Travelport Board of Directors, appointed in May 2006. He also serves as Chairman of the Board of Directors of Orbitz Worldwide.

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In reading articles about the distribution of travel services, it’s not uncommon to come across the phrase “traditional GDS.” In a 21^st Century context, “traditional” suggests the old way of doing things – more Betamax than Blu-ray. Although I don’t think this is actually true of the modern GDS and the advanced technology that drives our business, it’s a reminder that the future of our industry depends on more than the scale and presence the GDSs have today. We have to evolve to meet the growing and changing needs of our customers, and this means changing some of the ways we have traditionally done business.

The travel industry today is no different than any other industry; it is driven by an explosion of information, new and more flexible technologies, and an almost insatiable demand from companies and consumers alike for rich and varied content, presented in a way that enables them to make an informed travel choice. This is driving significant change for our suppliers and customers, and GDS providers need to be equally if not more fleet of foot in anticipating their needs, delivering services ahead of the curve and doing so in an open environment.

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Gordon Wilson

Gordon Wilson is Deputy CEO of Travelport and President and CEO of Travelport GDS, responsible for its global activities across 160 countries. Travelport GDS is a provider of next-generation IT solutions for airlines worldwide, as well as innovative data intelligence solutions for airlines and other companies that rely on travel industry intelligence for growth and success.

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