We’ve learned during the last few years - starting roughly with the SARS outbreak in Asia in 2003 - that fear caused by an epidemic or pandemic can create havoc in the travel and tourism industry. It’s understandable, of course. Travelers don’t want to take unnecessary risks with their health, and governments want to protect their citizens.
But we also learned with the H1N1 outbreak in Mexico and the U.S. last spring that disease is not the only risk. Poor information-sharing by governments can exacerbate the situation by leading them to make poorly informed decisions on travel advisories and bans.
Rumor and speculation, rather than facts, guided far too many global governmental decisions regarding how people should travel and how goods should be transported between countries. This inconsistent messaging and miscommunication caused many companies and individuals to cancel travel plans - adding to the already immense challenges of a global economic downturn. This can have a cascading effect on the travel and tourism industry, which generates approximately $5.5 trillion in economic activity annually, according to the World Travel & Tourism Council. Read more »
Jeff Clarke
Jeff Clarke is Chief Executive Officer and President of Travelport and serves as a Director on the Travelport Board of Directors, appointed in May 2006. He also serves as Chairman of the Board of Directors of Orbitz Worldwide.
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Travelport is at its core a travel technology company. It takes world-class information technology to manage 15,000 messages a second, process more than 1 billion transactions on peak days and provide critical reservations systems and operations support for our airline customers. During the past two years we’ve invested more than $500 million in our transaction processing capabilities.
It’s gratifying, then, when an independent organization recognizes the work we do. InformationWeek magazine recently ranked Travelport No. 11 on its InformationWeek 500 for our innovative use of information technology. This is a prestigious list because it doesn’t just look at what companies spend on information technology - it looks at how innovative they are in using IT to serve customers and grow their businesses. (You can see the 2009 rankings by clicking here.) I’m proud to say that Travelport had the only GDS ranked in the Top 250. Read more »
Jeff Clarke
Jeff Clarke is Chief Executive Officer and President of Travelport and serves as a Director on the Travelport Board of Directors, appointed in May 2006. He also serves as Chairman of the Board of Directors of Orbitz Worldwide.
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It’s not often that the leading players in a highly competitive industry come together behind a common cause. But sometimes the opportunity to make a difference in our world is so profound that the decision to act collectively is an easy one.
Travelport recently joined with our GDS competitors, Sabre and Amadeus, to support the Millennium Foundation for Innovative Finance for Health, which supports the work of UNITAID in its global mission to combat such life-threatening diseases as HIV/AIDS, malaria and tuberculosis in developing countries.
Through a Millennium Foundation initiative called MASSIVEGOOD, our three companies will offer travellers a convenient and secure way to give back through a simple voluntary donation of $2, €2, £2 or more. The contribution process will be built into our point of sale applications and will be available whether travellers book online or through a travel agent. (Click here to view a video that explains more.) Read more »
Jeff Clarke
Jeff Clarke is Chief Executive Officer and President of Travelport and serves as a Director on the Travelport Board of Directors, appointed in May 2006. He also serves as Chairman of the Board of Directors of Orbitz Worldwide.
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Earlier this year, business travel became the subject of political criticism in the U.S. While the focus of this criticism was travel by companies that had received emergency federal assistance, the effect was to raise questions about business travel overall - at a time when companies were already cutting back on travel in the face of a global economic recession.
The travel industry argued at the time that business travel is an important stimulus of economic activity that should be encouraged, not discouraged. (See my earlier blog on the subject here.) Now, a new report sponsored by the U.S. Travel Association (USTA) and the Destination & Travel Foundation shows just how important business travel is to growth and productivity.
The study, conducted by the global research firm Oxford Economics, determined that every dollar invested in business travel results, on average, in $12.50 of increased revenue and $3.80 of new profits. This is in addition to the $246 billion in spending and 2.3 million jobs generated annually by business travel in the U.S., according to the USTA. Read more »
Jeff Clarke
Jeff Clarke is Chief Executive Officer and President of Travelport and serves as a Director on the Travelport Board of Directors, appointed in May 2006. He also serves as Chairman of the Board of Directors of Orbitz Worldwide.
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If you’re a regular traveler, you’ve probably returned to a treasured destination only to find that it’s not the same experience you remembered. Maybe it’s more developed, more crowded or has been left to run down. Whatever the reason, it has changed.
The fact is that more people are traveling to more destinations around the world than ever before. While the global economic recession has taken a toll on travel and tourism, the long term growth trends haven’t changed. Tens of millions of new tourists (think China, India, Brazil and Russia) will mean even more pressure on travel destinations - particularly historic sites and those with sensitive ecologies.
Growth is good for the travel and tourism industry, but it comes with a responsibility not only to provide the best travel experiences today but to preserve those experiences for future generations of travelers. That’s why GTA North America/Travel Bound has formed a strategic global partnership with Tourism Cares, a US-based, non-profit organization dedicated to responsible and sustainable tourism.
Tourism Cares is helping preserve the travel experience by “awarding grants to natural, cultural and historic sites around the world; presenting academic and service-focused scholarships to hospitality and tourism students; and organizing volunteer efforts to restore tourism-related sites in need of care and rejuvenation.” It does this by mobilizing the travel and tourism industry and travelers. (You can find out more at www.tourismcares.org.) Read more »
Ken Esterow
President and CEO, GTA
Ken Esterow is President and CEO, Gullivers Travel Associates and has global responsibility for GTA, including Octopus Travel.
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